Reopening-FAQs

Answers to some of your questions.


No. While social distancing is in place the whole group needs to be booked by one person. We cannot amend bookings after the fact to allow separate groups to sit together.

With allocated seating you can book separately but choose to sit together. 

QFT is planning to reopen on Monday 24th May based on the indicative date from the NI Executive. We've started planning it all already so keep your eyes out for more information.

Our air handling system draws in fresh air and expels air from the room, there is no re-circulation of air, a common feature in some air conditioning systems. 

We have outlined our new measures here. They include staggered screening times, hand sanitising stations, cash free operating, the use of face coverings when not eating or drinking, clear markers for social distancing in the foyer and social distancing between booking groups in our screens. 

Please contact us on qftmanager@qub.ac.uk and we'll be happy to help.

Yes, if you have a new Gift Card with barcode on the back, you'll automatically have your card extended until 24th May 2022. 

If you have an old ticket-style Gift Voucher that expired post April 2020, we will also honour these. You must first come into QFT to change the voucher over onto our new system. You'll have a year from the date you convert the voucher into a new Gift Card. We'll accept these old ticket-style vouchers for conversion until 30th September 2021.

Please contact us on qftmanager@qub.ac.uk and we'll be happy to help.

Following our previous extension of 6 months, we will be extending all QFT Memberships still valid on 24th May 2021 by 5 months, to cover this additional period of closure. 

Any memberships that expired between 24th December 2020 and 24th May 2021, will be extended until 24th May 2022.

We really appreciate all our members and want to ensure you do not miss out on your membership benefits.

We will be cashless initially. We will only accept credit, debit, or gift cards and other forms of contactless payment. We will review this measure weekly.

Yes. For many, it wouldn’t be a trip to QFT without a glass of wine. Our bar is open for drinks and refreshments. We're still accepting card payments only.

Yes. Although we really recommend you book online as we will have limited capacity in our screens and booking online is the best way to ensure you get a seat. Book online here

Following the announcement from the Northern Ireland Executive on Monday 27th September 2021 regarding social distancing, we have been reviewing our social distancing measures and planning the next step for our return to full capacity.  

In line with official guidance, from Friday 1 October, we reducde our social distancing in our screens from two seats on either side of a booking to one seat. We will also make the seats in front and behind a booking available. At this time we will not be asking for proof of vaccination status or a negative lateral flow test. We will regularly review these measures.  

From Friday 22 October, we will remove socially distancing in our screens. 

We have a variety of mitigations in place at QFT, including the requirement to wear masks in venue unless seated, increased cleaning regimes, staggered screening times, reduced face-to-face contact, increased ventilation and hand sanitising stations. We also encourage customers to wear masks in the cinema when they are not eating or drinking. 

If you have any questions about these changes, please get in touch on qftmanager@qub.ac.uk. 

To change the birthday on your account please email us on qftmanager@qub.ac.uk. Birthdays can only be changed by admins to avoid misuse of the birthday benefit.

From your Computer:

  1. On the video page, open the Chrome menu in the upper right corner of the window (or the View menu) and select Cast

  2. Select your Chromecast source (consider selecting Chrome Tab) and your Chromecast destination. Chromecast will then be connected and video will be playing on your TV. 
  3. To disconnect from Chromecast, click the blue Stop icon next to your casting destination.

If there are any issues with the Chromecast stream, try setting the video to a lower quality.

Yes. If you're booking for a group larger than 10 please contact us on qftmanager@qub.ac.uk as group discounts will apply. Currently group bookings are restricted to household groups.

We take requests. If you’re interested in getting a hold of one of the posters after the film has finished its run at QFT just let us know. Email Michael Delaney on m.delaney@qub.ac.uk or let one of the members of the Front of House team know. We will give these away on a first come first serve basis.

Any available job or internship opportunities will be listed on the Our Team page and our on social media channels. Follow us on Facebook, Twitter and Instagram.

We just show them. If you’re 26 or under and interested in film exhibition I.e. everything that goes into putting on a film screening or special film event, we’d recommend our LUMI Young Programmers scheme. Find out more here. You can also get advice from Film Hub NI on film exhibition no matter your age. If your heart is set on production, we’d recommend checking out Northern Ireland Screen as well as the great courses offered by QUB and UU

If you have an old paper gift voucher please bring it into the venue with you and we will move in onto our new gift card which can be used in venue and online.  

Please send any recommendations to qftmanager@qub.ac.uk and these will be passed onto our programmer Michael. 

As a QFT Community, QFT Member or LUMI card holder you’ll be able to earn loyalty points on every £1 you spend at QFT. That can be on tickets, wine, popcorn or the latest copy of Sight & Sound. These points can then be spent at QFT across all our products and services. You cannot part pay with points. For more information please see our Membership Terms and Conditions here. 

Yes! Just log in here before booking your tickets. Our membership has changed slightly meaning now your discount is applied to whichever ticket you would normally purchase. This means if you’re eligible for a concession, you can now get your QFT Member discount applied a concession ticket.  

Historically seating has been unallocated at QFT, but with the new measures in place to ensure appropriate social distancing we are now allocating our seats. To ensure social distancing within the screens, we have blocked off every other row and three seats to either side of any booking. We have a guide to booking online available to view here.

Due to changes in Queen’s University Belfast phone’s system we can no longer take payment over the phone. You can book online at any time or in person at the Box Office or Bar. If you’re having any difficulty booking please contact us on qftmanager@qub.ac.uk. If you are trying to redeem a complimentary ticket we can do this over the phone on 028 9097 1097.

Yes, QFT is open to all, but you’d be silly not to join one of our free memberships - QFT Community or, if you’re under 26 years old, LUMI. Find out more about our memberships here.

We follow BBFC guidelines. Find them here. If you look under the age of these restrictions, i.e. under 15 or under 18, you may be asked to show ID. We occasionally have films that are yet to be classified by the BBFC, in this case we are able to suggest a recommended age limit based on BBFC guidelines. These recommendations are legally binding and we will not permit entry to anyone under the recommended age.

Yes. QFT is open to all. Certain films will be age restricted in line with BBFC age restrictions. If you look under the age of these restrictions, i.e. under 15 or under 18, you may be asked to show ID. We operate the Challenge 25 policy at our bar when serving alcohol. If you look like you could be 25 or under, we may ask to see ID to prove you are over 18.

Concessions are available for people with proof of status for unemployment, receipt of state pension (i.e. 60+) and disability. There are also free carer tickets available for CEA card holders (NB Carers' tickets can only be booked with a disabled ticket.)

We have deals in place for QFT Community, QFT Member and LUMI card holders. You can find an updated list here

Yes! A little glass of something is all part of the QFT experience. We just need to make sure no glass comes into the screen, so we’ll ask you pour it into a plastic or reusable cup. 

There are also parking spaces for disabled badge holders across the road by the Graduate School. These are available for 5.30pm during the week and all day at the weekend. 

Please get in touch with a Front of House manager on 028 90971369 or email us at qftmanager@qub.ac.uk. Find out more about Access at QFT here 

Yes, we regularly show films with descriptive subtitling for d/Deaf audiences and those who are hard of hearing. Find out more about these here 

Yes.

The nearest train station is Botanic Station (5 mins walk).

The nearest Metro stops (1 min walk) are:

- Botanic Avenue - College Green stop. Bus 7A, 7B, 7C, 7D, 29,

29A, 29B, 29C, and Ulsterbus Nos 18A and 519.

- University Road - Queen’s University stop. Bus 8A, 8B, 8C, 8D.

Parking is limited during the day on weekdays but there’s free parking along University Square and at the car park by the McClay Library from 4.30pm on weekdays and throughout the weekend. There are also parking spaces for disabled badge holders across the road by the Graduate School. These are available for 5.30pm during the week and all day at the weekend.

You can find QFT at 20 University Square, just across the road from the Graduate School at Queen’s University Belfast. Back in the day you used to enter via the University Mews, now you can come through the front door on University Square. 

The building is open for film studies and drama students from 8.30am during the week but our Box Office and Bar doesn’t open until 30 minutes before the first screening of the day. Find out our film schedule here.