Reopening-FAQs

Answers to some of your questions.


QFT reopened on Friday 7 August 2020, but is temporarily closed following new guidance from the NI Executive. QFT intends to reopen on Fri 27 November when the current restrictions are lifted. 

We will be in touch with all bookers in the next few days. We really appreciate your patient as we work through the refund process. If you haven't heard from us by Tuesday 20th October, please contact us on qftmanager@qub.ac.uk. If you booked your ticket(s) in person, you can come into the cinema for a refund until 5pm on Fri 16 Oct. 

Our air handling system draws in fresh air and expels air from the room, there is no re-circulation of air, a common feature in some air conditioning systems. 

We have outlined our new measures here

Please contact us on qftmanager@qub.ac.uk and we'll be happy to help.

Yes, if your gift card/voucher expired between Tuesday 17 March and Friday 7 August, we are adding the appropriate number of months of our closure to all existing gift card / vouchers. If you have a new QFT Gift Card we will be able to do this automatically. If you have a Gift Voucher, we ask that you first send us an email on qftmanager@qub.ac.uk and we will give further instructions on how to convert your voucher to a card and extend its expiry.

Please contact us on qftmanager@qub.ac.uk and we'll be happy to help.

We will be extending your QFT Membership by 6 months, to cover the period we’ve been closed and to give you a little extra to thank you for bearing with us during these unprecedented times.

If you bought or renewed your membership during our closure – thank you! We will start your 12 months on Fri 7 Aug and will add an extra month to your membership as a thank you.

We will be cashless initially. We will only accept credit, debit, or gift cards and other forms of contactless payment. We will review this measure weekly.

Yes. For many, it wouldn’t be a trip to QFT without a glass of wine. All food and drink is for consumption within the screen to ensure we can practise safe social distancing in the foyer. We will review this measure weekly.

Yes. Although we really recommend you book online as we will have limited capacity in our screens and booking online is the best way to ensure you get a seat. Book online here

Within the cinema foyer we will have clear floor markers to ensure aa safe distance is maintained. We will also have clearly marked queues for the Box Office, bar, kiosk, toilets and screens. In the screens, we have implemented a new dynamic form of allocated seating which blocks off three seats on either side of every booking. We've also reduced our capacity, blocking off every other row.

We are staggering screening times to reduce traffic within the cinema to ensure that social distancing can be maintained.

To change the birthday on your account please email us on qftmanager@qub.ac.uk. Birthdays can only be changed by admins to avoid misuse of the birthday benefit.

Yes. If you're booking for a group larger than 10 please contact us on qftmanager@qub.ac.uk as group discounts will apply. Currently group bookings are restricted to household groups.

We take requests. If you’re interested in getting a hold of one of the posters after the film has finished its run at QFT just let us know. Email Michael Delaney on m.delaney@qub.ac.uk or let one of the members of the Front of House team know. We will give these away on a first come first serve basis.

Any available job or internship opportunities will be listed on the Our Team page and our on social media channels. Follow us on Facebook, Twitter and Instagram.

We just show them. If you’re 26 or under and interested in film exhibition I.e. everything that goes into putting on a film screening or special film event, we’d recommend our LUMI Young Programmers scheme. Find out more here. You can also get advice from Film Hub NI on film exhibition no matter your age. If your heart is set on production, we’d recommend checking out Northern Ireland Screen as well as the great courses offered by QUB and UU

If you have an old paper gift voucher please bring it into the venue with you and we will move in onto our new gift card which can be used in venue and online.  

Please send any recommendations to qftmanager@qub.ac.uk and these will be passed onto our programmer Michael. 

As a QFT Community, QFT Member or LUMI card holder you’ll be able to earn loyalty points on every £1 you spend at QFT. That can be on tickets, wine, popcorn or the latest copy of Sight & Sound. These points can then be spent at QFT across all our products and services. You cannot part pay with points. For more information please see our Membership Terms and Conditions here. 

Yes! Just log in here before booking your tickets. Our membership has changed slightly meaning now your discount is applied to whichever ticket you would normally purchase. This means if you’re eligible for a concession, you can now get your QFT Member discount applied a concession ticket.  

Historically seating has been unallocated at QFT, but with the new measures in place to ensure appropriate social distancing we are now allocating our seats. To ensure social distancing within the screens, we have blocked off every other row and three seats to either side of any booking. We have a guide to booking online available to view here.

Due to changes in Queen’s University Belfast phone’s system we can no longer take payment over the phone. You can book online at any time or in person at the Box Office or Bar. If you’re having any difficulty booking please contact us on qftmanager@qub.ac.uk. If you are trying to redeem a complimentary ticket we can do this over the phone on 028 9097 1097.

Yes, QFT is open to all, but you’d be silly not to join one of our free memberships - QFT Community or, if you’re under 26 years old, LUMI. Find out more about our memberships here.

We follow BBFC guidelines. Find them here. If you look under the age of these restrictions, i.e. under 15 or under 18, you may be asked to show ID. We occasionally have films that are yet to be classified by the BBFC, in this case we are able to suggest a recommended age limit based on BBFC guidelines. These recommendations are legally binding and we will not permit entry to anyone under the recommended age.

Yes. QFT is open to all. Certain films will be age restricted in line with BBFC age restrictions. If you look under the age of these restrictions, i.e. under 15 or under 18, you may be asked to show ID. We operate the Challenge 25 policy at our bar when serving alcohol. If you look like you could be 25 or under, we may ask to see ID to prove you are over 18.

Concessions are available for people with proof of status for unemployment, receipt of state pension (i.e. 60+) and disability. There are also free carer tickets available for CEA card holders (NB Carers' tickets can only be booked with a disabled ticket.)

We have deals in place for QFT Community, QFT Member and LUMI card holders. You can find an updated list here

Yes! A little glass of something is all part of the QFT experience. We just need to make sure no glass comes into the screen, so we’ll ask you pour it into a plastic or reusable cup. 

There are also parking spaces for disabled badge holders across the road by the Graduate School. These are available for 5.30pm during the week and all day at the weekend. 

Please get in touch with a Front of House manager on 028 90971369 or email us at qftmanager@qub.ac.uk. Find out more about Access at QFT here 

Yes, we regularly show films with descriptive subtitling for d/Deaf audiences and those who are hard of hearing. Find out more about these here 

Yes.

The nearest train station is Botanic Station (5 mins walk).

The nearest Metro stops (1 min walk) are:

- Botanic Avenue - College Green stop. Bus 7A, 7B, 7C, 7D, 29,

29A, 29B, 29C, and Ulsterbus Nos 18A and 519.

- University Road - Queen’s University stop. Bus 8A, 8B, 8C, 8D.

Parking is limited during the day on weekdays but there’s free parking along University Square and at the car park by the McClay Library from 4.30pm on weekdays and throughout the weekend. There are also parking spaces for disabled badge holders across the road by the Graduate School. These are available for 5.30pm during the week and all day at the weekend.

You can find QFT at 20 University Square, just across the road from the Graduate School at Queen’s University Belfast. Back in the day you used to enter via the University Mews, now you can come through the front door on University Square. 

The building is open for film studies and drama students from 8.30am during the week but our Box Office and Bar doesn’t open until 30 minutes before the first screening of the day. Find out our film schedule here.