To disconnect from Chromecast, click the blue Stop icon next to your casting destination.
If there are any issues with the Chromecast stream, try setting the video to a lower quality.
Make sure you have a reliable internet connection and you are using a supported browser.
There are a few ways you can unsubscribe from emails. If you're looking for information about cancelling your subscription, see this article.
Forums are only accessible on the web via a browser and are unfortunately not available via apps.
The receipt/invoice can be found at the bottom of your confirmation email that Vimeo send when you first purchase/subscribe. You can check that, or contact Vimeo if you need it re-sent.
If you want, we can securely store your payment information for easy checkout.
To quickly purchase your favourite content. Vimeo understands how cumbersome it can be to enter your credit card each time you want to buy a gift or quickly get the newest content. Now, if you're logged in, you can save your credit card for fast purchasing.
Yes. Vimeo's credit card processor has been audited by a PCI-certified auditor and is certified to PCI Service Provider Level 1, the most stringent level of certification available. They enforce HTTPS for all sensitive data, including our public website, the checkout experience, and the user account pages.
To add a new card or managed a saved one, visit the billings settings page .
An account can be blocked when our system registers more than three (3) devices or browsers that you might have tried to watch from.
To refresh your account, log out on all of the devices that you are using to watch, then log back in.
You can change your login email address at any time on your settings page.
You can remove your saved card on the billing settings page. Click the Remove Card button underneath your saved card to remove it.
You can log out anytime by clicking here, or visiting your profile button on the upper right-hand corner and clicking Sign out.
You can edit your billing information any time on the billings settings page.
If you have not purchased or subscribed yet, you will need to do so first.
The first time you sign up, you'll be prompted to set a password:
Please try these steps to login via email sign-in link:
NOTE: You can only merge Vimeo OTT accounts. If you have a Vimeo Pro, Plus or Business account and need help merging any of those, please contact Vimeo here.
If you mistakenly made two Vimeo OTT accounts with separate email addresses, do not worry! Vimeo can merge them for you if you contact them. In your message, please make sure to answer these two questions:
If the login page is asking for a password and you don't have one or forgot yours, here is how to reset it:
Most questions can be answered in the help guides, but if you still need to talk to a customer support representative, please read below.
When emailing customer support, please:
You can contact customer support here.
Log in and visit the browse page to see all of your purchased content where you can watch immediately.
Please contact Vimeo with as much information you can provide and they'll help you out.