Answers to some of your questions.

A claimant ticket is open to anyone in receipt of universal credit, PIP or Carer's Allowance. It's also open to anyone seeking sanctuary. It's great if you can bring proof but it won't be required to collect your ticket. 

We do not have the option to print your tickets at home. Tickets can be collected at the Box Office and at the kiosk. There is no need to print your email confirmation if you can access the email on your phone. 

Yes. If you're booking for a group larger than 10 please contact us on qftmanager@qub.ac.uk as group discounts will apply. Currently group bookings are restricted to household groups.

Historically seating has been unallocated at QFT, but with the new measures in place to ensure appropriate social distancing we are now allocating our seats. To ensure social distancing within the screens, we have blocked off every other row and three seats to either side of any booking. We have a guide to booking online available to view here.

Due to changes in Queen’s University Belfast phone’s system we can no longer take payment over the phone. You can book online at any time or in person at the Box Office or Bar. If you’re having any difficulty booking please contact us on qftmanager@qub.ac.uk. If you are trying to redeem a complimentary ticket we can do this over the phone on 028 9097 1097.

All our tickets are non-refundable. We do have an exchange policy. You must notify us at least 48 hours in advance of your screening to get an exchange. Exchanges are at the discretion of QFT staff. Find out more about our exchange policy in our Terms of Use.

Yes, QFT is open to all, but you’d be silly not to join one of our free memberships - QFT Community or, if you’re under 26 years old, LUMI. Find out more about our memberships here.

We follow BBFC guidelines. Find them here. If you look under the age of these restrictions, i.e. under 15 or under 18, you may be asked to show ID. We occasionally have films that are yet to be classified by the BBFC, in this case we are able to suggest a recommended age limit based on BBFC guidelines. These recommendations are legally binding and we will not permit entry to anyone under the recommended age.

Yes. QFT is open to all. Certain films will be age restricted in line with BBFC age restrictions. If you look under the age of these restrictions, i.e. under 15 or under 18, you may be asked to show ID. We operate the Challenge 25 policy at our bar when serving alcohol. If you look like you could be 25 or under, we may ask to see ID to prove you are over 18.

Concessions are available for people with proof of status for unemployment, receipt of state pension (i.e. 60+) and disability. There are also free carer tickets available for CEA card holders (NB Carers' tickets can only be booked with a disabled ticket.)