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In order to be made available on the internet, some videos require certain territorial restrictions. When this requirement exists on a video you're trying to watch, you will see a message reading:
"Sorry, video is not currently available in your country"
If you're seeing this message, it may be because you're accessing the internet through a Virtual Private Network (VPN), or a proxy. These methods can hide your location and will prevent playback from a protected video. If disabling these methods does not resolve the issue, then it's likely that you're trying to access the content from a region that is currently being blocked.
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If you come across a comment that you believe is offensive, click the Report icon directly below the comment.
The comment will be reviewed and removed if deemed inappropriate. Rest assured the person who posted the content will not receive any notifications of their content being reported so you can do so safely.
* Please note that if you happen to have downloaded the VHX app before we stopped supporting it, it might still work. You’re welcome to try using it, but keep in mind that if you run into issues, we won’t be able to help since it’s no longer a supported app for iOS, Android, Apple TV, or Roku.
If your subscription or purchase/rental has an associated app to download, check out the relevant article below for how to log in:
In this article:
The owners of certain content might require that it has protection against unauthorized use or copying. The technologies used for this type of protection are Digital Rights Management (DRM) and High-Bandwidth Digital Content Protection (HDCP). Depending on the protections required, some content will have just have DRM, and some will have DRM and HDCP.
While Vimeo's goal is always to distribute content as far and wide as possible on any device, when these technologies are used, it can limit who can watch certain content and on what devices. If you’re not sure whether or not your subscription or purchase is protected by DRM, contact us, and we’ll be happy to assist. Read on for more general information and troubleshooting steps.
DRM on Vimeo OTT uses a combination of the following technologies in our apps and experiences:
When you download an app for your subscription, whether it’s for Android, iOS, Android TV, tvOS, Roku, or Fire TV, it's most likely going to be compatible with DRM. The current versions of all major browsers, including Chrome, Microsoft Edge, Safari, and Firefox should also be supported. However, DRM support is different from device to device, and across versions and operating systems. Given the wide range of devices out there, we’re unable to provide a definitive list of compatibility.
DRM-protected content will not work on the following:
If you’d like to double-check your system’s compatibility, you can look into your device’s support for the DRM standards above. Many device manufacturers publish these specifications for their devices along with relevant help documentation.
In addition, currently subtitles on DRM-protected content will not display on AppleTV devices. We're working on resolving this issue but in the meantime, the workaround for watching a video with subtitles (if available) would be to watch on the web, mobile app, or another device.
Many sites and apps have different content protection requirements and implement DRM solutions in a variety of different ways. Because of this, it’s likely that behaviours will be different across our content and theirs. However, if you’re using a supported browser or a dedicated app, and still having trouble, it might be due to HDCP protection.
This technology is specific to protecting content as it travels across connections from a computer or streaming device to a TV or monitor. Older TVs, VGA cables, and some older DVI or HDMI cables are more likely to lack support for HDCP (or, if HDCP is supported, it's only in a limited capacity).
If you’re getting one of these errors, it’s because something in your setup is not HDCP-compatible. In some cases, it may just be an out-of-date video driver or a loose cable connection making it seem like your setup to appear as if it isn't HDCP compliant, so be sure to check your drivers, connections, and cables first (as applicable).
If you still get errors, try the playing a video after each of the steps below:
Troubleshooting can get tricky with HDCP, as the issue can stem from anything in your cables, TV, drivers, operating system, and even the ports on your devices. For instance, while it is generally supported on Chrome browsers, your operating system or hardware might be incompatible. If you’re still unable to access your videos, we recommend updating your operating system (if possible), updating your browser, disabling any add-ons such as ad blockers, or trying different browsers entirely.
In order to have a smooth experience watching a live video, you should make sure the device you're on meets these requirements:
Please be advised that browsers on Smart TVs are not supported at this time. It's also not possible to watch on Chromebooks (via the Android app or via web browser) or via Chromecast.
In addition, if you're using a firewall service (e.g. a corporate or school network) and/or have restricted domains, you may need to whitelist a few domains in order to watch your live event. These domains are:
Vimeo recommend the following browsers when trying to watch or browse content.
|Google Chrome||OSX, Windows, Android||69+|
|Mozilla Firefox||OSX, Windows||58+|
|Microsoft Edge *||Windows||15+|
*The new Microsoft Edge is based on Chromium and was released on January 15, 2020. Downloading the browser will replace the legacy version of Microsoft Edge on Windows 10 PCs. Our player currently does not support this version.
To adjust the volume on the web player:
Here's a list of solutions for various devices that should help fix playback issues.
|Quality||Required Minimum Bandwidth|
|4K & up||22 Mbps|
|Google Chrome||OSX, Windows, Android||69+|
|Mozilla Firefox||OSX, Windows||58+|
If you are having trouble within the web browser of the device, try these things:
Please try these steps to sign-in without a password:
Note: If you do not receive an email to sign-in, it's likely that you are using an incorrect email address. Please try any other addresses you may have signed up with. Check all of your email inboxes for a 'Start watching' email from VHX (search for 'Start watching VHX '). Be sure to search your spam folder.
If the sign-in page is asking for a password and you don't have one, here is how to set it:
Note: If you do not receive an email to reset your password, it's likely that you are using an incorrect email address. Please try any other addresses you own. Check all of your email inboxes for a 'Start watching' email from VHX (search for 'Start watching VHX ').
By default, all videos on Vimeo playback using a technology called adaptive streaming. This process breaks a video up into smaller chunks. Our player then delivers these segments sequentially in real-time.
Vimeo generates multiple playback versions, and the player will intelligently choose the highest quality possible based on your network connection, graphics processing ability, and player size. As long as the original source file and their viewing environment support it, videos can be viewed in resolutions up to 1080p. (We hope to be able to offer higher qualities such as 4K in the future.)
That said, Vimeo always encode at an above-average quality level, as Vimeo values quality video over anything else. Each playback resolution has its own cap in order to preserve smooth playback over the internet, and these caps correspond with Vimeo's bandwidth requirements for each viewing quality. For instance, Vimeo cap 1080p video at 5 Mbps, which is significantly higher than other online video services.
For audio, Vimeo encodes to two stereo channels, regardless of the channels on the original video file. Vimeo will always encode audio up to 256 Kbps, but if the internet connection does not need to use all the available bitrate, the player will provide as much as needed, given your setup.
If your playback is choppy or slow, try adjusting the quality/resolution in the web player manually by clicking the gearwheel icon in the lower right corner of the player.
The best way to access content on your Smart TV is to download the App from your TV App store if you have a supported Apple or Android TV.*
If you have another type of Smart TV, such as Samsung, it may not be possible to log in or play the content from the built-in internet browser. In other words, it could work, but those browsers are not among Vimeo's currently supported browsers. If you’d like to try, here are the steps to watch on a Smart TV’s browser:
* Supported Android TVs include AirTV, Nvidia, Hisense, Philips, Sharp, Skyworth, Sony, and Xiaomi.
To disconnect from Chromecast, click the blue Stop icon next to your casting destination.
If there are any issues with the Chromecast stream, try setting the video to a lower quality.
Make sure you have a reliable internet connection and you are using a supported browser.
There are a few ways you can unsubscribe from emails. If you're looking for information about cancelling your subscription, see this article.
Forums are only accessible on the web via a browser and are unfortunately not available via apps.
The receipt/invoice can be found at the bottom of your confirmation email that Vimeo send when you first purchase/subscribe. You can check that, or contact Vimeo if you need it re-sent.
If you want, we can securely store your payment information for easy checkout.
To quickly purchase your favourite content. Vimeo understands how cumbersome it can be to enter your credit card each time you want to buy a gift or quickly get the newest content. Now, if you're logged in, you can save your credit card for fast purchasing.
Yes. Vimeo's credit card processor has been audited by a PCI-certified auditor and is certified to PCI Service Provider Level 1, the most stringent level of certification available. They enforce HTTPS for all sensitive data, including our public website, the checkout experience, and the user account pages.
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Please try these steps to login via email sign-in link:
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If the login page is asking for a password and you don't have one or forgot yours, here is how to reset it:
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