faqs

Answers to some of your questions.


To change the birthday on your account please email us on qftmanager@qub.ac.uk. Birthdays can only be changed by admins to avoid misuse of the birthday benefit.

We can issue refunds, however we would prefer to provide a complimentary ticket in the hope that you will come back and support us when we are able to re-open. There will be information about refunds going out to customers on Tue 17 Mar. If you don't receive any communication from us by Thursday 19 Mar, please email qftmanager@qub.ac.uk to request a complimentary ticket or a refund request form.

Due to the current position, we are unable to provide any guidance around when the QFT will re-open – we will be guided by Government and Public Health Authority recommendations.

The QFT will close from Tuesday 17 March 2020 – this mean that there will be no films shown in the QFT on 17 March.

We are following all Public Health Authority guidelines and have closed QFT.

Yes. If you're booking for a group larger than 10 please contact us on qftmanager@qub.ac.uk as group discounts will apply. 

We take requests. If you’re interested in getting a hold of one of the posters after the film has finished its run at QFT just let us know. Email Michael Delaney on m.delaney@qub.ac.uk or let one of the members of the Front of House team know. We will give these away on a first come first serve basis.

Any available job or internship opportunities will be listed on the Our Team page and our on social media channels. Follow us on Facebook, Twitter and Instagram.

We just show them. If you’re 26 or under and interested in film exhibition I.e. everything that goes into putting on a film screening or special film event, we’d recommend our LUMI Young Programmers scheme. Find out more here. You can also get advice from Film Hub NI on film exhibition no matter your age. If your heart is set on production, we’d recommend checking out Northern Ireland Screen as well as the great courses offered by QUB and UU

If you have an old paper gift voucher please bring it into the venue with you and we will move in onto our new gift card which can be used in venue and online.  

Please send any recommendations to qftmanager@qub.ac.uk and these will be passed onto our programmer Michael. 

As a QFT Community, QFT Member or LUMI card holder you’ll be able to earn loyalty points on every £1 you spend at QFT. That can be on tickets, wine, popcorn or the latest copy of Sight & Sound. These points can then be spent at QFT across all our products and services. You cannot part pay with points. For more information please see our Membership Terms and Conditions here. 

Yes! Just log in here before booking your tickets. Our membership has changed slightly meaning now your discount is applied to whichever ticket you would normally purchase. This means if you’re eligible for a concession, you can now get your QFT Member discount applied a concession ticket.  

Historically seating has been unallocated at QFT. We will continue to have unallocated seating for off-peak screenings, i.e. screenings before 5.30pm during the week. All screenings excluding weekday matinees and festivals will be allocated from 1 March 2020.  

Due to changes in Queen’s University Belfast phone’s system we can no longer take payment over the phone. You can book online at any time or in person at the Box Office or Bar. If you’re having any difficulty booking please contact us on qftmanager@qub.ac.uk.

Yes, QFT is open to all, but you’d be silly not to join one of our free memberships - QFT Community or, if you’re under 26 years old, LUMI. Find out more about our memberships here.

We follow BBFC guidelines. Find them here. If you look under the age of these restrictions, i.e. under 15 or under 18, you may be asked to show ID. We occasionally have films that are yet to be classified by the BBFC, in this case we are able to suggest a recommended age limit based on BBFC guidelines. These recommendations are legally binding and we will not permit entry to anyone under the recommended age.

Yes. QFT is open to all. Certain films will be age restricted in line with BBFC age restrictions. If you look under the age of these restrictions, i.e. under 15 or under 18, you may be asked to show ID. We operate the Challenge 25 policy at our bar when serving alcohol. If you look like you could be 25 or under, we may ask to see ID to prove you are over 18.

Concessions are available for people with proof of status for unemployment, receipt of state pension (i.e. 60+) and disability. There are also free carer tickets available for CEA card holders (NB Carers' tickets can only be booked with a disabled ticket.)

Yes! A little glass of something is all part of the QFT experience. We just need to make sure no glass comes into the screen, so we’ll ask you pour it into a plastic or reusable cup. 

There are also parking spaces for disabled badge holders across the road by the Graduate School. These are available for 5.30pm during the week and all day at the weekend. 

Please get in touch with a Front of House manager on 028 90971369 or email us at qftmanager@qub.ac.uk. Find out more about Access at QFT here 

Yes, we regularly show films with descriptive subtitling for d/Deaf audiences and those who are hard of hearing. Find out more about these here 

Yes.

The nearest train station is Botanic Station (5 mins walk).

The nearest Metro stops (1 min walk) are:

- Botanic Avenue - College Green stop. Bus 7A, 7B, 7C, 7D, 29,

29A, 29B, 29C, and Ulsterbus Nos 18A and 519.

- University Road - Queen’s University stop. Bus 8A, 8B, 8C, 8D.

Parking is limited during the day on weekdays but there’s free parking along University Square and at the car park by the McClay Library from 4.30pm on weekdays and throughout the weekend. There are also parking spaces for disabled badge holders across the road by the Graduate School. These are available for 5.30pm during the week and all day at the weekend.

You can find QFT at 20 University Square, just across the road from the Graduate School at Queen’s University Belfast. Back in the day you used to enter via the University Mews, now you can come through the front door on University Square. 

The building is open for film studies and drama students from 8.30am during the week but our Box Office and Bar doesn’t open until 30 minutes before the first screening of the day. Find out our film schedule here.