FAQs

Answers to some of your questions.


No, in line with new guidance, you do not need to show proof of covid status for cinemas. 

Yes. Now we are operating at full capacity without social distancing in the screens people can choose to sit beside each other when booking separately.

With allocated seating you can book separately but choose to sit together. 

QFT reopened on Monday 24th May 2021.

Our air handling system draws in fresh air and expels air from the room, there is no re-circulation of air, a common feature in some air conditioning systems. 

We do not have the option to print your tickets at home. Tickets can be collected at the Box Office and at the kiosk. There is no need to print your email confirmation if you can access the email on your phone. 

We have outlined our new measures here. They include staggered screening times, hand sanitising stations, cash free operating, and the encouraged use of face coverings when not eating or drinking.

Please contact us on qftmanager@qub.ac.uk and we'll be happy to help.

Yes, if you have a new Gift Card with barcode on the back, you'll automatically have your card extended until 24 May 2022. 

If you have an old ticket-style Gift Voucher that expired post April 2020, we will also honour these if they are brought for conversion before 30 September 2021. You must first come into QFT to change the voucher over onto our new system. You'll have a year from the date you convert the voucher into a new Gift Card. We'll accept these old ticket-style vouchers for conversion until 30 September 2021.

Please contact us on qftmanager@qub.ac.uk and we'll be happy to help.

Following our previous extension of 6 months, we will be extending all QFT Memberships still valid on 24th May 2021 by 5 months, to cover this additional period of closure. 

Any memberships that expired between 24th December 2020 and 24th May 2021, will be extended until 24th May 2022.

We really appreciate all our members and want to ensure you do not miss out on your membership benefits.

No, QFT is cash free. If you prefer to not use your credit/debit card in person, you can buy a gift card online you can use when visiting QFT. 

Yes. For many, it wouldn’t be a trip to QFT without a glass of wine. Our bar is open for drinks and refreshments. We're still accepting card payments only.

Yes. Although we really recommend you book online as it is the best way to ensure you get a seat. Book online here

Following the announcement from the Northern Ireland Executive on Monday 27th September 2021 regarding social distancing, we reviewed our social distancing measures.

From Friday 22 October 2021, we removed socially distancing in our screens. 

We have a variety of mitigations in place at QFT, including increased cleaning regimes, staggered screening times, reduced face-to-face contact, increased ventilation and hand sanitising stations. We also encourage customers to wear masks in the cinema when they are not eating or drinking. 

If you have any questions about these changes, please get in touch on qftmanager@qub.ac.uk.